Verifying ID Documents for DBS Applications


Now that ID verification has moved to our upgraded system, it is easier to verify an applicant's identity.


When completing the application form, subjects now have to upload documents as part of the process. This means that when you receive their application, you are confident that it is complete and ready to go.


Below you will find a comprehensive guide to verifying documents in our Product. Choose an option below or scroll through the whole article for an in-depth view.




TABLE OF CONTENTS




Navigating to the ID Verification Screen

To start the ID Verification (IDV) for a case, just log in to your account and select "outstanding activities"


This will load a list of all the applications which require IDV or countersigning. 

From here you will be able to search for your applicant and then click ‘view’ to open the application.


Once in the application, you can "expand all" to see the full application and the documents.



Verifying the Documents


To complete the IDV, ensure that all three documents follow the DBS Guidelines and match the information on the application.


Things to be aware of include:


  • Is there at least one document from Group 1/1a?
  • Are all the names showing on the document (where possible)?
  • Are the names spelled correctly?
  • Is the date of birth correct?
  • Is one document in their current address?
  • Is the document in date?
  • Are they online documents (the DBS will not accept these)


Queries on the Documents


Incorrect Information


Should you have a query on information provided on the application, do not submit the application. Contact the applicant and ask them to confirm the correct information.


If the information is correct, and the documents are wrong, please see below.


If the information is incorrect, please contact our team and we will amend this information for you. Once this is done you can continue to IDV.


Invalid Document


If the document is incorrect or invalid, press the red button to reject the document.




Contact the applicant to request a replacement document. Once they have sent this it will need uploading into their application.



At the bottom of the form there will be an "Add Document" button


Once the Route (Usually Route One) and document type have been selected, upload the document, then proceed with the application when there are three acceptable documents.



Uploading these documents ensures there is a full audit trail of documents used with applications.

Submitting the Application

Once you have verified the documents, and are happy that the application is correct, complete, and follows all relevant guidelines, check the three checkboxes at the bottom of the page and click "verify"

This will pass the application on to our countersignatories to submit tot he DBS. It's that simple!


Should you have any questions at any point, contact our team on [email protected] and they will be glad to assist.