Customer Guides - Configuration 8

• Terminology
• List Views
• Users & User Permissions
• Processes, Reg Portals and Activity Types
• Subjects

View all 8

Customer Guides - Activity Types 5

• DBS
• Online ID Verification
• Driving Licence Endorsements and Entitlements
• Update Service Status Checks
• Right to Work

Customer Guides - Results 5

• Cases and Case Activities
• Outstanding Activities
• Decisions
• Flags
• Cycles and Subscriptions

2026 Releases 2

• 2026-03-20: DVLA Current address flag
• 2026-05-27: Updated Case Audit and Awaiting Subject Flag

2025 Releases 9

• 2025-01-20: Endorsements Expiry
• 2025-04-01: Manual Case Reminder
• 2025-04-16: Flag List View
• 2025-05-21: Custom PDF Download
• 2025-08-04: Self-Service Archiving

View all 9

2023 - 2024 Release Notes 9

• 2023-07-18: Admins able to Enable User Notifications
• 14-11-2023: Case Reminders
• 2023-11-27: Editing Addresses on the ID Verification Screen
• 2023-11-27: Subscription List View
• Advanced Warning - Planned System Maintenance

View all 9

2022-2023 Releases 4

• 2023-04-24: Unverify Button for DBS Cases
• 2022-12-13: Activity Results List View
• 2022-12-13: Results / Outstanding Activities Email
• 2022-12-12: DBS Applicant Notification Emails

Frequently Asked Questions 4

• TaxiPlus Product Terminology
• How to Begin a Case
• How to Verify an Application
• How to View Results

DBS Checks 5

• What ID documents does a driver need to send?
• How do I Track a DBS in Progress?
• Where do drivers apply for their DBS Check?
• Can you escalate a case to the DBS?
• How do drivers apply for the update service?

The TaxiPlus Product 1

• I cannot log in to the product, what do I do?

Trust2Ride 1

• When will drivers receive the T2R certificates?

DBS Checks 9

• How do I apply for a DBS?
• I’ve not lived in the UK for 5 years, what can I do?
• I can’t remember my 5-year address history, what do I do?
• How do I track my application?
• How can I speed up my DBS?

View all 9

ID Documents 2

• What documents can I send?
• Does my name need to be spelt the same on the documents?

Trust2Ride 2

• I’ve not received my Trust2Ride certificate, what do I do?
• I’ve applied for a Trust2Ride safeguarding training session and I’ve not received the link?

Knowledge Tests 2

• Do you have any material I can use for my Knowledge Test?
• I failed my eKnowledge test, where did I go wrong?

Update Service 1

• How do I sign up to the DBS Update Service?

Cancellations 1

• How do I get a refund?

ID Verifying 1

• Verifying Documents

Creating Cases 3

• Completing a subject’s case portal
• How to Create a Case
• Payment in Advance - Creating and Paying for Cases

Product Terminology 1

• Product Terminology

Managing Your Account 1

• Resetting Passwords - for Subjects

2026 Releases 3

• 2026-03-20: Subject current address
• 2026-05-13 - Advance Financial Information
• 2026-05-27: Updated Case Audit and Awaiting Subject Flag

2025 Releases 8

• 2025-01-20: Endorsements Expiry
• 2025-04-01: Manual Case Reminder
• 2025-04-16: Flag List View
• 2025-05-21: Custom PDF Download
• 2025-08-04: Self-Service Archiving

View all 8

2024 Releases 4

• 2024-01-11: Withdrawn Checks Shown on Tracking
• 2024-01-31: Multifactor Authentication
• 2024-05-28: Consent Views
• 2024-12-13: Right to Work

2023 Releases 9

• 2023-04-24: Unverify Button for DBS Cases
• 2023-07-18: Admins able to Enable User Notifications
• 2023-07-20: Customer Account Screen
• 2023-08-15: Online IDV
• 2023-09-14: View Case Activity Configuration on a Case Activity

View all 9

2022-2023 Releases 7

• 2023-03-20: Saved Card Feature
• 2023-03-17: Payment Requests
• 2023-02-08: Editing Subject Data
• 2023-02-02: Payment in Advance Feature
• 2022-12-07: Activity Results List View

View all 7

Quick Start Guide 9

• Users
• User Permissions
• Flags
• Cycles and Subscriptions
• Segments

View all 9

Subject Guides 2

• How to log in and complete a Case Portal
• What ID can be used for ID Verification?