Case:  The working file that holds the details of a Subject as they go through compliance processes.  Activity Type:  The type of activity – for ...

Logging in for the first time    When your organisation’s account is created, all specified users will receive an email with instructions on how to c...

Error messages help users understand what went wrong and how to fix it. This guide explains the types of error messages used in the web apps and how they a...

As part of a DBS application, Subjects need to have their identity confirmed. The process for this is known as ID Verification.  The documents that you ...

     To start the ID Verification (IDV) for a DBS Case Activity, just log in to your account and select "outstanding activities", as shown i...

There are multiple reasons why you may not be able to complete ID Verification in line with the DBS guidelines. In this article, we will examine what to do...

With important documents such as passports and driving licences, there are certain validations in place in our web apps to ensure that we are submitting t...

To track the progress of any Case associated with your account, you must first login to the web app.  Once logged in, the first thing you will see is y...

Some details can be changed directly on a Subject account by the Subject user. To be able to change these details they must first log in to the web app. On...

User email addresses underpin much of the functionality of the Personnel Checks/TaxiPlus web app. This makes it vitally important that the correct email add...